Frequently Asked Questions
Everything you need to know about our handcrafted jewelry.
How long will it take for my order to ship?
Most of our jewelry is made to order by hand. Please allow 3-7 business days for production before your items are shipped via your selected delivery method.
What materials do you use in your jewelry?
We use high-quality, sustainable materials including 14k gold fill, sterling silver, and ethically sourced gemstones to ensure your pieces last for years to come.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, you may return unworn items in their original packaging within 14 days of delivery for a full refund or exchange.
How should I care for my Rebecca Haas jewelry?
To maintain the luster of your pieces, avoid contact with perfumes and lotions. Clean gently with a soft polishing cloth and store in a dry place when not in use.
Can I request a custom length for a necklace or bracelet?
Absolutely. Since we handcraft our pieces, we are happy to accommodate custom length requests. Please contact our support team before placing your order to discuss specifications.